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  • SAP CRM Technical Online Training

    SAP CRM online training

    What is SAP CRM?

    SAP Customer Relationship Management (SAP CRM) is a part of the SAP Business Suite containing a

    central CRM (Customer Relationship Management) server that can be used to access the system via

    multiple channels. The CRM (Customer Relationship management) server can also connect to other

    systems. The SAP CRM application can be connected and fully-integrated in the following ways: The SAP

    CRM (Customer Relationship management) System as a central CRM (Customer Relationship

    management) server with its application components. The SAP ERP Central Component (SAP ECC) as a

    back-end system with the tried and tested ERP functions.

    SAP CRM Technical Online Training – Syllabus

    Overview of SAP CRM

    • Architecture and evolution of SAP CRM
    • Functionality overview of SAP CRM
    • CRM Business Partner Master data
    • CRM Product Master Data
    • Business Transaction customizing
    • SAP CRM 7.0 Ehp 1 Features

    Introduction to OOABAP

    • Classes
    • Inheritance
    • Interfaces
    • Polymorphism

    Business Transaction Programming/ One order Framework

    • Function Modules for Reading Business Transactions
    • Identifying relevant FM
    • Coding using the FM
    • Function Modules for Modifying the Business Transactions
    • Identifying relevant FM
    • Coding using the FM
    • Function Modules for saving Business Transactions

    Error/Message Handling

    • Message Logging FMs
    • Programming using Messaging FMs
    • Logging the messages
    • Searching for messages
    • Deleting the messages

    Business Addin s in CRM and Programming BADI

    • Techniques for Finding Appropriate BAdi
    • Implementing a BADI
    • Action Profile BADI

    Introduction to Business Server Pages

    • Architecture of Business Server Pages
    • Components of a Business Server page
    • Controllers
    • Business Server Page
    • Page with flow logic
    • View
    • Page Fragment
    • Navigation structure
    • Application Class
    • MIME Objects
    • Page Attributes
    • Layout
    • Event Handlers
    • BSP Programming models
    • Basic Model
    • MVC approach
    • Debugging BSP Applications

    CRM Web UI Basics CRM 7.0

    • UI Concepts
    • Web UI Architecture
    • Business Roles customizing
    • Navigation Bar customizing
    • WebUI Component Work bench
    • WebUI Component Concept
    • Elements of WebUI Component
    • Component Controller
    • Custom Controller
    • Views
    • View Controller
    • Context
    • Context nodes
    • Runtime Repository
    • UI Configuration/ personalization
    • Enhancing webUI components
    • Transaction launcher
    • GUI Transactions
    • URL – Non BSP
    • URL – BSP
    • Logo Customizing

    CRM Web UI Technical CRM 2007

    • GENIL Model Browser
    • GENIL BOL Browser
    • Component Context
    • View Context Class
    • Context Nodes
    • Attributes
    • Getter and Setter Methods
    • BOL Programming Basics:
    • Objects in BOL Programming
    • Classes and Interfaces in BOL Programming
    • Setting UP BOL Service
    • Accessing Component Sets and Components
    • Query execution – Query Services
    • Accessing the BOL entities/Fields
    • Using BOL Collections
    • BOL Transaction Programming
    • Creating Transaction entities
    • Accessing Transaction entities
    • Modifying Transaction entities
    • Defaulting the field values

    Creating a Custom Component

    • Creating a view
    • Making a view Configurable
    • Creating a View set
    • Creating a context node
    • Event Handlers
    • Inbound and Outbound Plugs
    • Navigation maintenance